Asheville's power comes from Duke Energy Progress. Report an outage at 800-419-6356 or text OUT to 57801. Downed line? Stay away and call.

Last checked Oct. 11, 2026. Facts on this page come from Duke Energy, the City of Asheville and ReadyNC, North Carolina Emergency Management’s outage page. Duke Energy Progress outages: 800-419-6356.

The City of Asheville does not run the electric system. Power in Asheville comes from Duke Energy Progress, the utility the city partners with for its street lights and the one it tells residents to call about downed lines. Duke does not always know your power is out, so report it.

Who to call

  • Power out or line down (Duke Energy Progress): 800-419-6356
  • Text to report an outage: text OUT to 57801
  • Outage map: outagemap.duke-energy.com
  • Tree blocking a city street: 828-251-1122
  • Fire, sparking line, someone hurt: 911

How to report an outage

Duke Energy says you can text, call or report online, and that waiting on the phone to talk to a representative will not speed up your restoration. The fastest options:

  1. Text OUT to 57801 from the phone number on your account.
  2. Call 800-419-6356, the Duke Energy Progress line listed by ReadyNC.
  3. Report online at duke-energy.com/outages, or in the Duke Energy app.

Then check the outage map for the number of customers out near you and an estimated restoration time.

Asheville sits in the Duke Energy Progress area. Duke Energy Carolinas, which serves other parts of the state, has a different number, 800-769-3766; the city lists both in its storm notices. If your bill comes from a different company, such as French Broad EMC (828-649-2051) or Haywood EMC (800-951-6088), electric cooperatives, call that company instead. ReadyNC lists every North Carolina utility’s outage map and number.

Downed lines and trees

  • Assume every downed line is live and stay away, Duke Energy says. Report it right away.
  • If a fallen or leaning tree is resting on a power line, call Duke Energy Progress at 800-419-6356 or 800-452-2777, according to the city’s street trees page.
  • If a tree is blocking a city road, call the city at 828-251-1122.
  • Traffic signals out? Report them to the Asheville Police Department at 828-259-5888, the city says on its neighborhood resources page.

Generators and safety

From Duke Energy:

  • Run a generator outside, and plug appliances straight into it.
  • Never wire a generator into your breaker or fuse box. It can send power back up the lines toward crews working to restore service.
  • If you leave home during an outage, turn off appliances that were on, or turn off the main breaker.
  • If you are unsure about your home’s wiring, call a licensed electrician.

The city’s winter storm guidance adds that generators should run outside in a well-ventilated area.

Street lights

The City of Asheville provides street lighting through Duke Energy Progress. To report a light that will not turn on at night or stays on in the day, use Duke Energy’s light repair request. Have the city, the nearest address and the pole number, if you can see it, the city’s traffic engineering page says.

Water and other utilities

  • City water: Asheville Water Resources, customer service 828-251-1122.
  • Sewer manholes: Metropolitan Sewerage District (MSD), 828-225-0061.
  • Stormwater: City Stormwater Services, 828-232-4567. For Duke Energy or AT&T manholes, call Stormwater and the city will try to reach the owner.

What this means for you

  • Save 800-419-6356 and the text code OUT to 57801 in your phone now.
  • Stay away from any downed line and keep children and pets away.
  • Check the outage map before calling; it shows restoration times.

More: who to call at City Hall and moving to Asheville.

Frequently asked questions

Who do I call for a power outage in Asheville?

Asheville is served by Duke Energy Progress. Report an outage at 800-419-6356, text OUT to 57801 or report it online at duke-energy.com/outages.

Is there a Duke Energy outage map for Asheville?

Yes. Duke Energy’s outage map at outagemap.duke-energy.com shows current outages and estimated restoration times for North Carolina and South Carolina.

What do I do if a tree falls on a power line in Asheville?

Stay away and assume the line is live. Call Duke Energy Progress at 800-419-6356 or 800-452-2777. If a tree is blocking a city street, also call the city at 828-251-1122.

How do I report a broken street light in Asheville?

The city’s street lights are provided through Duke Energy Progress. Report a broken light on Duke Energy’s light repair page with the nearest address and the pole number if you can see it.