Asheville City Hall is at 70 Court Plaza. Customer service: 828-251-1122. Police non-emergency and animal services: 828-252-1110. Council email inside.
Last checked Oct. 11, 2026. Facts on this page come from the City of Asheville, its Meet City Council page and department pages linked below. City customer service: 828-251-1122.
Asheville runs under a council-manager form of government. The City Council, a mayor and six council members, sets policy; a city manager it appoints runs day-to-day operations. City Hall is at 70 Court Plaza downtown.
Who to call
- City customer service, water bills, trash, general questions: 828-251-1122, 9 a.m. to 5 p.m. weekdays; walk-in from 8 a.m. at City Hall, 70 Court Plaza
- Police non-emergency: 828-252-1110
- Emergency: 911
- Report a problem online: The Asheville App
City Council
All seven members are elected at large, not by district, for staggered four-year terms. The mayor is elected on a separate ballot and presides at meetings, according to the city.
| Member | Role |
|---|---|
| Esther Manheimer | Mayor |
| Antanette Mosley | Vice mayor |
| Bo Hess | Council member |
| Kim Roney | Council member |
| Sheneika Smith | Council member |
| Sage Turner | Council member |
| Maggie Ullman | Council member |
- Email the whole council: AshevilleNCCouncil@ashevillenc.gov
- Invite the mayor or request a meeting: Talia Stepp, City Manager’s Office, tstepp@ashevillenc.gov
- Meetings: 5 p.m. on the second and fourth Tuesdays, Council Chamber, second floor of City Hall. Agendas usually post the Friday before on the agenda page, and meetings stream live on the city’s YouTube channel. The next one is Tuesday, Oct. 13.
Members are listed on the city’s Meet City Council page. For the Nov. 3 election, see voting in Buncombe County.
City manager and clerk
| Office | Who | Contact |
|---|---|---|
| City manager | DK Wesley, since Jan. 12, 2026 | 828-259-5604, dkwesley@ashevillenc.gov |
| City clerk’s office | Agendas, records, boards | Maggie Burleson, 828-259-5601, mburleson@ashevillenc.gov |
The clerk keeps the city’s official records and handles public records requests and appointments to boards and commissions. Ask to join the council agenda email list at the number above.
City services
| Need | Who | Phone |
|---|---|---|
| Start or stop water service | Water Resources | 828-251-1122, 9 a.m. to 5 p.m. weekdays |
| Water bill questions | Customer service, egovutility@ashevillenc.gov | 828-251-1122 |
| Trash, recycling, bulky items | Sanitation (see our trash guide) | 828-251-1122 |
| Police, non-emergency | Asheville Police Department, Chief Jackie Stepp | 828-252-1110 |
| Animal control, strays, bites | Animal Services Division, on call 24/7 | 828-252-1110 |
| Animals outside city limits | Buncombe County Animal Services | 828-250-6670 |
| Code enforcement: junk vehicles, noise, signs, unsafe housing, short-term rentals | Compliance Division, 8:30 a.m. to 5:30 p.m. weekdays | Complaints through The Asheville App |
| Permits and inspections | Development Services (see permits and zoning) | |
| Parks, shelters, programs | Parks and Recreation | 828-259-5800 |
| Buses | Asheville Rides Transit (see getting around) | 828-251-5691 |
Animal Services office hours are 8 a.m. to 9 p.m. weekdays and 1 to 9 p.m. weekends. A new water account carries a $55 nonrefundable application fee, plus a $100 refundable deposit for customers without established credit, the city says.
County offices
Some services Asheville residents use are run by Buncombe County, not the city: property taxes and appraisals (property taxes guide), elections, restaurant inspections (inspection scores), the sheriff, register of deeds and public health.
What this means for you
- One number covers most city questions: 828-251-1122.
- To reach the council, email all seven at once or speak at a Tuesday meeting.
- Code complaints go through The Asheville App; staff follow up in business hours.
More: moving to Asheville and power outages.
Frequently asked questions
What is the phone number for Asheville City Hall?
The City of Asheville’s customer service line is 828-251-1122, answered 9 a.m. to 5 p.m. weekdays. Walk-in service is at City Hall, 70 Court Plaza, from 8 a.m.
Who is the mayor of Asheville?
Esther Manheimer is the mayor of Asheville. Antanette Mosley is vice mayor.
How do I email the Asheville City Council?
Email all seven members at once at AshevilleNCCouncil@ashevillenc.gov. Council meets at 5 p.m. on the second and fourth Tuesdays in the Council Chamber on the second floor of City Hall.
Who is the Asheville city manager?
DK Wesley became Asheville’s city manager on Jan. 12, 2026. The City Manager’s Office is at 828-259-5604.
How do I report a stray or nuisance animal in Asheville?
Call the Asheville Police Department’s Animal Services Division at 828-252-1110, on call for emergencies around the clock. Outside city limits, call Buncombe County Animal Services at 828-250-6670.
Have your say